Return and Refund Policy

RETURN AND REFUND POLICY

At Geantypa, we pride ourselves on our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility

Window: Returns are accepted within 30 days of purchase.
Condition: Items must be in new, unused, unwashed, and undamaged condition.
Requirements: Original tags must be attached, and items must be in their original packaging.
Proof: A valid proof of purchase (original receipt or gift receipt) is required.

Window: Returns are accepted within 30 days of purchase.
Condition: Items must be in new, unused, unwashed, and undamaged condition.
Requirements: Original tags must be attached, and items must be in their original packaging.
Proof: A valid proof of purchase (original receipt or gift receipt) is required.

Return Process

1. Initiate Your Return

Please contact our customer support team at geantypa@geantypa.com.
Indicate the item(s) you wish to return and the reason.
Wait for official return instructions from our team.
Return Address: 100 Wilburn Rd, Ste 100, Sun Prairie, WI 53590.

2. Prepare Your Return

Package the item(s) securely in the original packaging.
Ensure items are free of stains, makeup, deodorant, or signs of wear.
Include all original accessories and documentation.

3. Ship Your Return

Send the package to the address provided by Customer Service.
We recommend using a trackable shipping method.
Keep your proof of postage and tracking number for reference.

1. Initiate Your Return

Please contact our customer support team at geantypa@geantypa.com.
Indicate the item(s) you wish to return and the reason.
Wait for official return instructions from our team.
Return Address: 100 Wilburn Rd, Ste 100, Sun Prairie, WI 53590.

2. Prepare Your Return

Package the item(s) securely in the original packaging.
Ensure items are free of stains, makeup, deodorant, or signs of wear.
Include all original accessories and documentation.

3. Ship Your Return

Send the package to the address provided by Customer Service.
We recommend using a trackable shipping method.
Keep your proof of postage and tracking number for reference.

Refund Process

Processing Time: Most returns are processed within 5–7 business days after receipt.
Refund Timeline: Refunds are typically issued within 14–21 business days of receiving your return.
Refund Amount: The refunded amount includes the cost of the item(s) and any applicable sales tax. Shipping costs are generally non-refundable.
Payment Method: Refunds will be issued to the original form of payment.
Fees: A $10 return fee will be deducted from your total refund amount.
Gift Returns: Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.

Processing Time: Most returns are processed within 5–7 business days after receipt.
Refund Timeline: Refunds are typically issued within 14–21 business days of receiving your return.
Refund Amount: The refunded amount includes the cost of the item(s) and any applicable sales tax. Shipping costs are generally non-refundable.
Payment Method: Refunds will be issued to the original form of payment.
Fees: A $10 return fee will be deducted from your total refund amount.
Gift Returns: Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.

Return Shipping Cost

Customer Responsibility: For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs. The specific fee depends on the carrier you choose.
Geantypa Responsibility: If you received a damaged or incorrect item, Geantypa will cover the shipping fees. Please email clear photos of the issue to our support team before initiating the return.

Customer Responsibility: For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs. The specific fee depends on the carrier you choose.
Geantypa Responsibility: If you received a damaged or incorrect item, Geantypa will cover the shipping fees. Please email clear photos of the issue to our support team before initiating the return.

Special Circumstances

Reporting: Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Liability: We are not liable for returned packages lost or stolen in transit.

Exchanges

We do not offer direct exchanges at this time.
You are welcome to return your item(s) for a refund and place a new order for your desired size or color.

Non-Returnable Items

Items that have been worn, altered, laundered, or damaged after receipt.
Items returned without original packaging or tags.
Items received after the 30-day return window.

Special Circumstances

Reporting: Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Liability: We are not liable for returned packages lost or stolen in transit.

Exchanges

We do not offer direct exchanges at this time.
You are welcome to return your item(s) for a refund and place a new order for your desired size or color.

Non-Returnable Items

Items that have been worn, altered, laundered, or damaged after receipt.
Items returned without original packaging or tags.
Items received after the 30-day return window.

Reserved Rights

Geantypa reserves the right to limit or refuse returns from customers with:

An excessive return history indicative of "wardrobing" (buying items to wear once and return).
A history of returning worn, altered, laundered, damaged, or incomplete items.
Suspected fraudulent or criminal activity.
Geantypa also reserves the right to discard any unauthorized items sent to our Distribution Center.

Geantypa reserves the right to limit or refuse returns from customers with:

An excessive return history indicative of "wardrobing" (buying items to wear once and return).
A history of returning worn, altered, laundered, damaged, or incomplete items.
Suspected fraudulent or criminal activity.
Geantypa also reserves the right to discard any unauthorized items sent to our Distribution Center.

Questions or Concerns

If you have any questions about our Return & Refund Policy, please contact our Customer Service team at geantypa@geantypa.com.

By purchasing from Geantypa, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice.

If you have any questions about our Return & Refund Policy, please contact our Customer Service team at geantypa@geantypa.com.

By purchasing from Geantypa, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice.