(Policy updated as of April 15, 2026. The “Cancel order” and “Order modification” policies do not apply to orders placed before this date.)
(Policy updated as of April 15, 2026. The “Cancel order” and “Order modification” policies do not apply to orders placed before this date.)
WHEN AND HOW TO CHANGE MY ORDER INFORMATION?
If you realize that you have made a mistake with your shipping information or purchase details, please email us at geantypa@geantypa.com within 24 hours. We recommend reviewing your order confirmation email (sent immediately after purchase) to verify all details are correct.
If you realize that you have made a mistake with your shipping information or purchase details, please email us at geantypa@geantypa.com within 24 hours. We recommend reviewing your order confirmation email (sent immediately after purchase) to verify all details are correct.
WHEN DO I GET THE TRACKING NUMBER?
All orders are handled and shipped from our international warehouse. Please allow extra processing time during holidays and sale seasons.
Processing Time: It typically takes 2-5 business days for our team to stock and package your items.
Notification: Once your order is ready for shipment, your tracking number will be sent to you via email.
Support: Please contact us if you do not receive a tracking confirmation after 5 working days from the date of payment.
Note: Order processing may be delayed if we receive inaccurate payment or incomplete address information.
All orders are handled and shipped from our international warehouse. Please allow extra processing time during holidays and sale seasons.
Processing Time: It typically takes 2-5 business days for our team to stock and package your items.
Notification: Once your order is ready for shipment, your tracking number will be sent to you via email.
Support: Please contact us if you do not receive a tracking confirmation after 5 working days from the date of payment.
Note: Order processing may be delayed if we receive inaccurate payment or incomplete address information.
HOW TO TRACK MY PACKAGE?
Once your order has shipped, we will send a Shipping Confirmation email containing your tracking number. You can track your package via the USPS tracking system or through our global tracking partner: https://www.17track.net/en
Once your order has shipped, we will send a Shipping Confirmation email containing your tracking number. You can track your package via the USPS tracking system or through our global tracking partner: https://www.17track.net/en
WHEN WILL I RECEIVE MY ORDER?
Your delivery date is estimated as follows:
Estimated Delivery Date = Purchase Date + 2-5 Business Days (Processing) + Estimated Shipping Time (see chart below).
Location
Estimated Shipping Time
United States
7-15 Working Days
Canada & Europe
5-12 Working Days
Note: There is typically a tracking update delay of 2-7 days while the package is in transit between international facilities and the destination country's local postal service.
Your delivery date is estimated as follows:
Estimated Delivery Date = Purchase Date + 2-5 Business Days (Processing) + Estimated Shipping Time (see chart below).
Location
Estimated Shipping Time
United States
7-15 Working Days
Canada & Europe
5-12 Working Days
Note: There is typically a tracking update delay of 2-7 days while the package is in transit between international facilities and the destination country's local postal service.
RISK-FREE SHIPPING
Our promise to you: If for any reason your goods do not arrive within 60 days, you will receive a 100% refund for those items. If your order appears to be missing, please contact us at geantypa@geantypa.com. We will conduct an investigation (typically 3-5 business days) and arrange for a replacement or refund once concluded.
Our promise to you: If for any reason your goods do not arrive within 60 days, you will receive a 100% refund for those items. If your order appears to be missing, please contact us at geantypa@geantypa.com. We will conduct an investigation (typically 3-5 business days) and arrange for a replacement or refund once concluded.
CUSTOMS AND TAXES
The prices displayed on our site are tax-free in US Dollars. You may be liable for import taxes, duties, and related customs fees once the order arrives at its final destination.
These charges are determined by your local customs office.
Payment of these charges is the customer's responsibility.
Geantypa is not responsible for delays caused by the customs department in your country.
The prices displayed on our site are tax-free in US Dollars. You may be liable for import taxes, duties, and related customs fees once the order arrives at its final destination.
These charges are determined by your local customs office.
Payment of these charges is the customer's responsibility.
Geantypa is not responsible for delays caused by the customs department in your country.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to ensure the shipping address is entered correctly. Due to our strict shipping schedules, we cannot always guarantee address changes.
Geantypa will NOT be held responsible for packages sent to an incorrect address provided by the buyer.
If a package is abandoned or returned because the customer refuses delivery or the carrier makes multiple failed delivery attempts, we reserve the right to withhold any refund.
It is the responsibility of the buyer to ensure the shipping address is entered correctly. Due to our strict shipping schedules, we cannot always guarantee address changes.
Geantypa will NOT be held responsible for packages sent to an incorrect address provided by the buyer.
If a package is abandoned or returned because the customer refuses delivery or the carrier makes multiple failed delivery attempts, we reserve the right to withhold any refund.
